Duke Vitality prepared upfront of newest winter storm to hit Carolinas | Duke Vitality



  • Snow, freezing rain might trigger energy outages in coastal areas of North Carolina, South Carolina this weekend.


  • 2,500 response employees staged; prepared to revive energy as quickly as climate circumstances permit.


  • Firm supplies security, preparedness tricks to clients.

CHARLOTTE, N.C. – Duke Vitality and its energy outage response crews are prepared for this weekend’s winter storm within the Carolinas – the third storm to hit the area this month.

Snow and freezing rain might trigger energy outages in coastal areas of North Carolina and South Carolina, in keeping with the corporate’s meteorologists.

Upfront of the storm, Duke Vitality has strategically staged 2,500 response employees – energy line technicians, injury assessors and vegetation employees – to start restoring energy as quickly as climate circumstances safely permit.

These employees embody Duke Vitality crews usually based mostly in Florida, Indiana and Ohio who will help Carolinas-based Duke Vitality employees.

“Our crews are ready to evaluate injury and restore electrical energy to impacted clients as quickly because it’s secure to take action,” mentioned Jason Hollifield, Duke Vitality Carolinas storm director. “We suggest that clients within the forecasted path of the storm put together for doable energy outages.”

Heavy ice on bushes, branches, energy strains

Ice buildup on bushes and branches that causes them to fall on energy strains is normally the principle perpetrator behind energy outages throughout a winter storm. Particularly, ice buildup of a quarter-inch or extra is usually the brink quantity that causes bushes and branches to topple.

The heavy weight of serious ice buildup straight on energy strains themselves can typically trigger the strains to fall or sag, as nicely. Heavy, moist snow of six inches or extra can also trigger bushes and branches to fall on energy strains.

Harm evaluation 

After the storm, as circumstances allow, crews will assess injury – a course of that may take 24 hours or extra, relying on injury severity and highway circumstances.

Harm evaluation determines the kinds of crews, gear and provides wanted to revive electrical energy to every energy outage location. 

Concurrently, whereas injury evaluation is underway in among the more durable hit areas, restore work will start in different areas the place possible.

Protecting clients knowledgeable

Clients can report energy outages by texting “OUT” to 57801 – and discover the most recent info on the corporate’s outage maps.

Duke Vitality will present estimated energy restoration instances to clients as quickly as these instances are decided.

The corporate additionally will present common updates to clients and communities via emails, textual content messages, outbound telephone calls, social media and its web site, which incorporates energy outage maps.

Duke Vitality is working intently with state officers in each North Carolina and South Carolina. Each states present emergency info – North Carolina, South Carolina.

Duke Vitality serves 4.3 million clients within the Carolinas – 3.5 million in North Carolina; 800,000 in South Carolina.

Duke Vitality’s energy restoration course of

Extra details about how crews restore energy after a significant storm – restoration course of.

Necessary security info for purchasers

  • Guarantee an enough provide of flashlights, batteries, bottled water, non-perishable meals, medicines, and so forth., in addition to the provision of a conveyable, battery-operated radio, TV or climate radio.

     
  • Clients ought to make alternate shelter preparations as wanted if you’ll be considerably impacted by a lack of energy – particularly households who’ve particular medical wants or aged members.

     
  • If an influence line falls throughout a automobile that you just’re in, keep within the automobile. When you MUST get out of the automobile as a result of a hearth or different fast life-threatening state of affairs, do your finest to leap away from the automobile and land on each ft. Ensure that no a part of your physique is touching the automobile when your ft contact the bottom.

     
  • Ice and snow could cause hazardous driving circumstances leading to site visitors accidents and downed utility poles and energy strains that, in flip, could cause remoted energy outages. When you’re driving and encounter emergency responders or different roadside work crews, keep in mind to MOVE OVER.
  • When you use a generator as a result of an influence outage, comply with the producer’s directions to make sure secure and correct operation. Function your generator outdoors; by no means function it inside a constructing or storage.

     
  • Don’t use grills or different outside home equipment or gear indoors for house heating or cooking, as these gadgets could emit carbon monoxide.

     
  • Keep away from energy strains which have fallen or are sagging. Take into account all strains energized in addition to bushes or limbs involved with strains. Please report downed energy strains to Duke Vitality or native emergency providers.

     
  • Be ready for an emergency by buying an emergency preparedness equipment from the Pink Cross.

Extra tips about what to do earlier than, throughout and after a storm may be discovered at duke-energy.com/safety-and-preparedness/storm-safety. A guidelines serves as a useful information, but it surely’s crucial earlier than, throughout and after a storm to comply with the directions and warnings of emergency administration officers in your space.

Shelter info

When you lose energy and want to maneuver to a shelter, North Carolina and South Carolina state web sites present emergency shelter info – North Carolina, South Carolina.

As well as, the Pink Cross maintains an update-to-date record of open shelter places – https://www.redcross.org/get-help/disaster-relief-and-recovery-services/find-an-open-shelter.html.

Observe CDC suggestions for staying secure and wholesome in a public catastrophe shelter throughout the COVID-19 pandemic.

Easy methods to shield refrigerated meals throughout energy outages

For patrons who lose energy and have full fridges and freezers, the U.S. Meals and Drug Administration (FDA) recommends the next:

  • Maintain fridge and freezer doorways closed as a lot as doable to take care of the chilly temperature. 

     
  • A fridge can maintain meals chilly for about 4 hours whether it is unopened. If the ability will likely be out for greater than 4 hours, use coolers to maintain refrigerated meals chilly.

     
  • A full freezer will maintain the temperature for about 48 hours (24 hours whether it is half full) if the door stays closed.

The FDA affords further suggestions for correct meals dealing with and storage earlier than, throughout and after an influence outage at www.fda.gov/meals/buy-store-serve-safe-food/food-and-water-safety-during-power-outages-and-floods.

Keep away from buyer scams

Clients ought to be alert to scammers who may name them – impersonating Duke Vitality representatives and threatening to chop off clients’ energy earlier than or throughout the storm until clients make a direct cost for late payments or different prices.

Duke Vitality by no means makes such calls.

Beneath are suggestions for purchasers to keep away from such scams:

  • If it’s a recorded voice, also known as a “robocall,” be further cautious.

     
  • Don’t present any private info.

     
  • Duke Vitality’s precise recorded calls to clients are informative solely. The corporate’s calls by no means threaten to chop off energy and by no means request private info. 

     
  • If a caller – recorded or stay – particularly asks you to pay utilizing a pay as you go debit card, that’s a purple flag. Pay as you go debit playing cards are like money and the transactions can’t be reversed. 

     
  • If the caller pressures you to make a direct cost of any sort – or present private info of any type, reminiscent of a checking account quantity or social safety quantity – cling up the telephone. 

Join outage alerts

Clients can obtain essentially the most up-to-date details about energy restoration efforts by enrolling in Outage Alerts.

Easy methods to report energy outages

Clients who expertise an influence outage can report the outage utilizing Duke Vitality’s automated outage-reporting programs for his or her respective utility:

  • Clients can report an outage by texting “OUT” to 57801, and in addition report an outage or view present outages on the Duke Vitality cell app or at www.duke-energy.com/outages. 

     
  • Duke Vitality Progress: 1.800.419.6356

     
  • Duke Vitality Carolinas: 1.800.POWERON (1.800.769.3766)

Duke Vitality additionally will present updates on its social media channels to maintain clients knowledgeable if vital outages happen:

View B-roll of storm preparations and winter storm energy restoration efforts

Duke Vitality

Duke Vitality (NYSE: DUK), a Fortune 150 firm headquartered in Charlotte, N.C., is certainly one of America’s largest power holding firms. Its electrical utilities serve 7.9 million clients in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively personal 51,000 megawatts of power capability. Its pure gasoline unit serves 1.6 million clients in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The corporate employs 27,500 individuals.

Duke Vitality is executing an aggressive clear power technique to create a better power future for its clients and communities – with targets of no less than a 50% carbon discount by 2030 and net-zero carbon emissions by 2050. The corporate is a prime U.S. renewable power supplier, on monitor to personal or buy 16,000 megawatts of renewable power capability by 2025. The corporate is also investing in main electrical grid upgrades and expanded battery storage, and exploring zero-emitting energy technology applied sciences reminiscent of hydrogen and superior nuclear.

Duke Vitality was named to Fortune’s 2021 “World’s Most Admired Firms” record and Forbes’ “America’s Greatest Employers” record. Extra info is on the market at duke-energy.com. The Duke Vitality Information Middle incorporates information releases, truth sheets, pictures and movies. Duke Vitality’s illumination options tales about individuals, improvements, group subjects and environmental points. Observe Duke Vitality on Twitter, LinkedIn, Instagram and Fb.

Media contact: 800.559.3853





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