UK utility Octopus Vitality has chosen Amazon Internet Providers (AWS) as its most popular cloud supplier.
The power retailer is leveraging AWS’ scalability and safety, in addition to a portfolio of companies, together with compute, analytics, storage, databases, and machine studying (ML), to enhance its buyer expertise and assist the corporate’s plans for worldwide growth of its renewable power enterprise.
Octopus Vitality constructed its customer support platform, Kraken, fully on AWS.
The platform helps Octopus Vitality’s buyer assist groups to extend their productiveness, delivering an entire view of every buyer’s journey and enabling the groups to reply buyer queries via a single, simply navigable dashboard.
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Kraken shops buyer knowledge on Amazon Easy Storage Service (Amazon S3) and makes use of AWS Glue to organize and cargo that knowledge for evaluation.
Kraken queries and analyses the information utilizing a mix of Amazon Athena to interact with knowledge instantly in Amazon S3 and Amazon Relational Database Service (Amazon RDS), which makes it straightforward to arrange and handle databases with excessive throughput and excessive availability.
With the insights Kraken delivers, Octopus Vitality can supply clear, personalised recommendation to greater than 65,000 clients at a time with round 10 buyer assist employees, lowering its customer support prices by greater than 50% in comparison with main power suppliers.
Octopus Vitality makes use of the insights supplied by Kraken and AWS to know power consumption charges throughout its enterprise, all the way down to the family degree.
To do that, Octopus Vitality trains neural networks on billions of rows of good meter knowledge, taking a look at power consumption at completely different instances of the day.
These insights permit Octopus Vitality to foretell power use throughout its community and inform when it buys power from the wholesale market.
Octopus Vitality has licensed the know-how to different power corporations to make use of around the globe, together with latest licensing offers with main power suppliers akin to Origin Vitality and Hanwha Company in Australia, and E.On and Good Vitality within the UK.
By leveraging AWS’s international cloud infrastructure, Octopus Vitality has been in a position to scale its Kraken platform quickly with assist for 17 million clients worldwide.
Greg Jackson, CEO of Octopus Vitality Group, mentioned: “Utilizing AWS we have now been in a position to scale to offer 1.5 million households within the UK, round 5% of UK households, with clear, inexperienced power. We’ve got additionally enhanced the client expertise by introducing revolutionary companies akin to our revolutionary good tariffs, giving us an unbeaten providing that has seen us named as a ‘Which? Really helpful’ supplier for 3 years operating.”
“Cloud is a basic constructing block for a low-carbon, decentralised good grid, and it’s our ambition to drive the adoption of renewables and attain 100 million clients worldwide. With AWS we have now entry to the broadest set of applied sciences, which allow us to transfer rapidly to answer buyer and market adjustments. In the course of the ongoing pandemic, we have now leveraged AWS’s cloud companies to take care of Kraken’s efficiency and proceed to function as regular in the course of the disaster.”