WELL Well being, OSIS convey communications tech to neighborhood well being facilities

WELL Well being and OSIS introduced this week that that they had partnered to supply neighborhood well being facilities and Federally Certified Well being Facilities extra seamless entry to affected person communications know-how.

WELL Well being, a communications vendor, says it should supply neighborhood well being facilities within the OSIS community discounted entry to its know-how platform by way of the OSIS Companion Program.

The reductions, which can fluctuate by the scale of the hospital, are commensurate with their variety of suppliers, visits and anticipated utilization on the WELL platform, mentioned WELL representatives.

“Accessing WELL Well being by way of OSIS makes a serious distinction as a result of when OSIS provides an endorsement of a vendor they’ve already evaluated … the workflow finest practices, implementation methodologies, reductions within the pricing mannequin and their understanding of the neighborhood well being middle wants,” mentioned Peter Mojarras, chief operations officer on the California-based Fort Household Well being Facilities, in a press release to Healthcare IT Information.

“Efficient digital affected person communication could make a giant distinction in entry to care in as we speak’s ‘digital-first’ world,” added Mojarras. 


WELL Well being’s platform facilitates conversations, together with pre-procedure directions, digital care coordination and post-appointment follow-ups, between sufferers and their suppliers by way of safe SMS/texting, e mail or cellphone messaging.

In response to the seller, 19 completely different languages can be found to be used.

“Most of our sufferers, that are primarily Medi-Cal and Medicare sufferers, do not need time to attend on maintain to talk with their healthcare supplier,” mentioned Mojarras. 

“Harnessing affected person communications know-how – reminiscent of WELL Well being – to interact with sufferers by way of textual content/SMS is an crucial for us to serve our affected person inhabitants as we speak,” Mojarras added.

WELL Well being says that OSIS members can even use its ChatAssist AI know-how to robotically reply to routine affected person inquiries, permitting workers to give attention to high-touch affected person interactions.

OSIS’ community includes greater than 115 well being facilities in 34 states, and WELL can be accessible by way of most popular entry to 65 of these.

“We select like-minded companions who perceive the wants of our Group Well being Middle Members and ship top-rated services and products that make a distinction,” mentioned Scott Heaton, VP of enterprise growth and member relations at OSIS, in a press release. 

“The deep experience of the OSIS workforce paired with WELL Well being’s revolutionary resolution will assist our members enhance the standard of care and positively advance outcomes within the trendy age of neighborhood healthcare,” Heaton mentioned.


Different corporations and organizations have additionally sought to cut back supplier burden by way of affected person communications earlier than and after appointments – together with COVID-19 vaccinations.

For example, in 2020, Cerner introduced a collaboration with WELL to allow engagement by way of its HealtheLife affected person portal. 

In the meantime, in 2021, Dr. Paul Szotek of the Indiana Hernia Middle in Carmel, Indiana, informed Healthcare IT Information that he makes use of one other vendor, Klara, to assist form sufferers’ impressions of their care. “I spotted with the intention to ship the identical expertise each time, I would want to manage the narrative from the start. But most physicians are utterly faraway from this most necessary step and employed physicians have been taken out of this course of altogether,” he mentioned.


“Being able to speak with our sufferers in actual time by way of SMS textual content in order that we will instantly fill or reschedule appointments has been very helpful to us. It’s helped us enhance the affected person expertise whereas additionally benefiting from our workers’s time and sources,” mentioned Fort’s Mojarras.

Kat Jercich is senior editor of Healthcare IT Information.
Twitter: @kjercich
Electronic mail: kjercich@himss.org
Healthcare IT Information is a HIMSS Media publication.

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